All returns must be shipped back to the Hookah-Pipe.com within 30 days of purchase. All orders must be returned in unused condition with all the accessories, in the original packaging. The customer must pay the return shipping cost. There is also a 15% restocking fee that will be charged on the credit that was used to purchase the item. We at the Hookah-Pipe.com are not responsible for any damaged or confiscated items while being shipped.